Returns & Refund Policy

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PRE-ORDER CANCELLATIONS

You can cancel your pre-order at any time before your unit has shipped. We will issue a full refund to your original payment method within 5–7 business days of your cancellation request. To cancel, email us at Finn@Mojoious.com with your order details.

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RETURNS

If you are not satisfied with your Mojoious filter, you may return it within 20 days of receiving your order. To be eligible for a return, the item must be unused and in its original packaging. To initiate a return, please email Finn@Mojoious.com with your order number and reason for return.

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RETURN SHIPPING

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot process your refund until the item has been received.

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REFUNDS

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method.

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DAMAGED OR FAULTY ITEMS

If your filter arrives damaged or faulty, please contact us at Finn@Mojoious.com within 48 hours of delivery with a photo of the issue. We will arrange a replacement or full refund at no cost to you.